The company will replace or refund the products bought directly from this website’s online, if the goods do not meet one or more of the following consumer guarantees, under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law :

  • Acceptable quality
  • Matching description

You will need to produce your receipt or proof of purchase made within 30 days of purchase and return items to Australasia Pacific Dairy Company via post (postage fees apply). If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a replacement or refunds.

If you are to buy the product from other retailers, please approach the retailers directly for a replace or refund as per the retailer’s returns policy.

Where an item is deemed to be damaged through misuse, neglect or abnormal use, Australasia Pacific Dairy Company will not provide a replacement or refund.

Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay).


Australasia Pacific Dairy Company is committed to protecting your privacy. Upon signing up for an account, you will receive an email from Australasia Pacific Dairy Company to verify your email address. Please login directly email sent or from

Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Australasia Pacific Dairy Company research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

If you wish to access your information held by Australasia Pacific Dairy Company in relation to returns, please contact Australasia Pacific Dairy Company on Ph: + 61 3 9555 6046 or Email:



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